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Fortra's Boldon James
Technical Support

Our Technical Support Team is available to offer help and advice on all of the Boldon James products to existing customers.

    • Email support ([email protected]) is available and monitored between the hours of 09:00 and 17:30 GMT, excluding weekends and UK Public Holidays.
    • Standard telephone support is available between the hours of 09:00 and 17:30 GMT, excluding weekends and UK Public Holidays.
    • We support many global customers from our UK base and have a local technical support across our key territories.
  •  

EMEA

    • +44 (0) 1270 507810

North America

    • +1 866 8107 116

APAC

    • +61 3 8546 7001

What can you expect?

    • Product updates to correct software faults identified within supported software and new enhancements to supported software as they are made available.
    • Issues reported either by telephone or email are recorded on our central database and assigned to one of our Support Engineers to follow up.
    • Please give as much information as possible when logging a call to ensure that it is given the correct priority.
    • All calls are dealt with in a prompt and efficient manner, but should you wish to escalate any issues, please feel free to speak to our Support Manager.
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