Fortra's Boldon James
Our Technical Support Team is available to offer help and advice on all of the Boldon James products to existing customers.
- Email support ([email protected]) is available and monitored between the hours of 09:00 and 17:30 GMT, excluding weekends and UK Public Holidays.
- Standard telephone support is available between the hours of 09:00 and 17:30 GMT, excluding weekends and UK Public Holidays.
- We support many global customers from our UK base and have a local technical support across our key territories.
- +44 (0) 1270 507810
- +1 866 8107 116
- +61 3 8546 7001
What can you expect?
- Product updates to correct software faults identified within supported software and new enhancements to supported software as they are made available.
- Issues reported either by telephone or email are recorded on our central database and assigned to one of our Support Engineers to follow up.
- Please give as much information as possible when logging a call to ensure that it is given the correct priority.
- All calls are dealt with in a prompt and efficient manner, but should you wish to escalate any issues, please feel free to speak to our Support Manager.