Fortra's Boldon James
Technical Support

Our Technical Support Team is available to offer help and advice on all of the Boldon James products to existing customers.

• • Email support ([email protected]) is available and monitored between the hours of 09:00 and 17:30 GMT, excluding weekends and UK Public Holidays.
  • Standard telephone support is available between the hours of 09:00 and 17:30 GMT, excluding weekends and UK Public Holidays.
  • We support many global customers from our UK base and have a local technical support across our key territories.

EMEA

• • +44 (0) 1270 507810

North America

• • +1 952 679 6200

APAC

• • +61 3 8546 7001

What can you expect?

• • Product updates to correct software faults identified within supported software and new enhancements to supported software as they are made available.
  • Issues reported either by telephone or email are recorded on our central database and assigned to one of our Support Engineers to follow up.
  • Please give as much information as possible when logging a call to ensure that it is given the correct priority.
  • All calls are dealt with in a prompt and efficient manner, but should you wish to escalate any issues, please feel free to speak to our Support Manager.