Boldon James - HelpSystems Company Logo

Why New Privacy Regulations Are A Business Enabler, Not An Enemy

Reading Time: 3 minutes As Shep Hyken recently noted, personalization continues to become more personal in the customer service field. Personal information (PI) is the future of business, as it provides clients with a customized experience and helps businesses eventually sell more. However, it… Read More

U.S. House And Senate Debate New American Data Privacy Laws

Reading Time: 6 minutes In a country where 91% of citizens feel they’ve lost control of their data, U.S. lawmakers recently held hearings to discuss new national data privacy laws. The U.S. House and Senate hearings focused on privacy legislation, transparency, and data management, looking at ways to address… Read More

GDPR One Year On… What Have We Learnt?

Reading Time: 2 minutes It’s now one year on since the GDPR came in to effect – a regulation with an aim to standardise data protection laws across the EU, increase the privacy and protection of personal data and extend the rights of… Read More

Accountability the Next Step in Data Protection

Reading Time: 2 minutes The UK’s Information Commissioner stressed in a speech that nearly one year into GDPR, the regulation is at a critical stage. There have been tremendous strides in data protection since the implementation of the General Data Protection Regulation last… Read More

Why The CISO’s Voice Must Be Heard Beyond The IT Department

Reading Time: 3 minutes In a recent company board strategy meeting, the CFO presented the financial forecast and outcome and made some interesting comments about fiscal risks and opportunities on the horizon. The COO discussed efficiency in operations, explained how the company may… Read More