Reading Time: 5 minutes Cloud-based work environments are both convenient and cost-effective, especially in today’s remote world, but can present a challenge when it comes to meeting both regulatory compliance requirements and ensuring the protection of sensitive data. In order to maintain the… Read More
7
Jun
2019
Reading Time: 3 minutes As Shep Hyken recently noted, personalization continues to become more personal in the customer service field. Personal information (PI) is the future of business, as it provides clients with a customized experience and helps businesses eventually sell more. However, it… Read More
31
May
2019
Reading Time: 6 minutes In a country where 91% of citizens feel they’ve lost control of their data, U.S. lawmakers recently held hearings to discuss new national data privacy laws. The U.S. House and Senate hearings focused on privacy legislation, transparency, and data management, looking at ways to address… Read More
24
May
2019
Reading Time: 2 minutes It’s now one year on since the GDPR came in to effect – a regulation with an aim to standardise data protection laws across the EU, increase the privacy and protection of personal data and extend the rights of… Read More
18
Apr
2019
Reading Time: 4 minutes Observations from the Fintech Snark Tank In his 2019 letter to shareholders, JPMorgan Chase’s CEO Jamie Dimon wrote: “The threat of cyber security may very well be the biggest threat to the U.S. financial system.” This isn’t news to… Read More