Blog Topic: Compliance

Reading Time: 3 minutes Data breaches are catastrophic for any industry, but particularly in local authorities where consumer trust is paramount. The reputational damage to an organisation can be terminal. One in four councils breached Over a quarter of all UK councils have had… Read More

Reading Time: 3 minutes NIST, the National Institute of Standards and Technology, is a non-regulatory federal agency of the U.S. Commerce Department. Established in 1901, NIST was designed to promote innovation and competitiveness by advancing standards. And in February 2013, the United States… Read More

Reading Time: 8 minutes The California Consumer Privacy Act (CCPA) is fundamentally changing the way in which businesses deal with the personal information of California residents. At the time of this article, the CCPA will go into effect in only about six months,… Read More

Reading Time: 3 minutes As Shep Hyken recently noted, personalization continues to become more personal in the customer service field. Personal information (PI) is the future of business, as it provides clients with a customized experience and helps businesses eventually sell more. However, it… Read More

Reading Time: 2 minutes It’s now one year on since the GDPR came in to effect – a regulation with an aim to standardise data protection laws across the EU, increase the privacy and protection of personal data and extend the rights of… Read More