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Most Consumers Still Don’t Know How Brands Are Using Their Data

Reading Time: 2 minutes Despite the past year’s global focus on GDPR and other data privacy regulations designed to give consumers more power over their data, more than half (55 percent) of consumers still don’t know how brands are using their data, according to the… Read More

The California Consumer Privacy Act: Everything We Know With Six Months To Go

Reading Time: 8 minutes The California Consumer Privacy Act (CCPA) is fundamentally changing the way in which businesses deal with the personal information of California residents. At the time of this article, the CCPA will go into effect in only about six months,… Read More

Why New Privacy Regulations Are A Business Enabler, Not An Enemy

Reading Time: 3 minutes As Shep Hyken recently noted, personalization continues to become more personal in the customer service field. Personal information (PI) is the future of business, as it provides clients with a customized experience and helps businesses eventually sell more. However, it… Read More

U.S. House And Senate Debate New American Data Privacy Laws

Reading Time: 6 minutes In a country where 91% of citizens feel they’ve lost control of their data, U.S. lawmakers recently held hearings to discuss new national data privacy laws. The U.S. House and Senate hearings focused on privacy legislation, transparency, and data management, looking at ways to address… Read More

GDPR One Year On… What Have We Learnt?

Reading Time: 2 minutes It’s now one year on since the GDPR came in to effect – a regulation with an aim to standardise data protection laws across the EU, increase the privacy and protection of personal data and extend the rights of… Read More