Blog Topic: CCPA

Reading Time: 5 minutes The GDPR in Europe was one of the first major data privacy regulations to be implemented in recent times, followed closely by the CCPA in the United States. And since its enforcement, GDPR has been seen as the “gold… Read More

Reading Time: 2 minutes Despite the past year’s global focus on GDPR and other data privacy regulations designed to give consumers more power over their data, more than half (55 percent) of consumers still don’t know how brands are using their data, according to the… Read More

Reading Time: 8 minutes The California Consumer Privacy Act (CCPA) is fundamentally changing the way in which businesses deal with the personal information of California residents. At the time of this article, the CCPA will go into effect in only about six months,… Read More

Reading Time: 3 minutes As Shep Hyken recently noted, personalization continues to become more personal in the customer service field. Personal information (PI) is the future of business, as it provides clients with a customized experience and helps businesses eventually sell more. However, it… Read More

Reading Time: 6 minutes In a country where 91% of citizens feel they’ve lost control of their data, U.S. lawmakers recently held hearings to discuss new national data privacy laws. The U.S. House and Senate hearings focused on privacy legislation, transparency, and data management, looking at ways to address… Read More