Technical support
Existing customers call +44 (0) 1270 507810 for technical support

The Boldon James Technical Support Team is available to offer help and advice on all of the Boldon James products to existing customers. From inception of a project, right through to final delivery and beyond into the maintenance phase, our team of experienced Support Engineers are ready to give assistance when required.

Opening hours & coverage
Opening hours & coverage
  • Standard telephone support is available between the hours of 09:00 and 17:30 GMT, excluding weekends and UK Public Holidays.
  • We support many global customers from our UK base and have a local technical presence in the Asia Pacific region (Canberra, Australia) and the North America region (Washington, DC)
  • Premium Support, including out-of-hours coverage and/or worldwide technical support, can be provided by special arrangement.

What can you expect?
What can you expect?
  • Product updates to correct software faults identified within supported software and new enhancements to supported software as they are made available.
  • Issues reported either by telephone or email are recorded on our central database and assigned to one of our Support Engineers to follow up.
  • Please give as much information as possible when logging a call to ensure that it is given the correct priority.
  • All calls are dealt with in a prompt and efficient manner, but should you wish to escalate any issues, please feel free to speak to our Support Manager.

  • Boldon James has a track record of over 25 years working with world-class System Integrators and customers to deliver optimised messaging solutions. As such, our Support team has extensive technical software support knowledge & experience across both MS Windows and UNIX Operating Systems, with a variety of application platforms namely Microsoft Office, Exchange and SharePoint, plus legacy VME mainframe connectivity.
  • We have specialists in a wide range of Open Systems transports and applications protocols, including complex military standards such as NATO STANAG 4406, CCEB/Allied ACP123/120 message standards based on both SMTP and X.400 protocols.
  • To enhance our COTS offering, Boldon James is a Microsoft Gold Certified Partner, and all of our Support Engineers have Microsoft Certified System Administration MCITP qualifications or are working towards them.
  • All staff, both technical and administrative are security cleared to UK SC, with a further proportion vetted to DV and higher, including NATO clearances.

Boldon James Ltd, Cody Technology Park, Ively Road, Farnborough, Hampshire GU14 0LX, United Kingdom