Technical Support

 

Telephone: 

+44 (0) 1270 507810              

Email:

support@boldonjames.com

Opening hours:

09:00 - 17:30 GMT

 

The Boldon James Technical Support Team is available to offer help and advice on all of the Boldon James products. From inception of a project, right through to final delivery and beyond into the maintenance phase, our team of experienced Support Engineers are ready to give assistance when required.

 

Opening hours

Telephone support is available between the hours of 09:00 and 17:30 UK time, excluding weekends and UK Public Holidays.

 

What can you expect?

  • Issues reported either by telephone or email are recorded on our central database and assigned to one of our Support Engineers to follow up. 
  • Please give as much information as possible when logging a call to ensure that it is given the correct priority.
  • All calls are dealt with in a prompt and efficient manner, but should you wish to escalate any issues, please feel free to speak to our Support Manager.